MerchPilot Voice AI handles inbound calls, answers general questions, and warm-transfers qualified callers directly to your team—so every ad, billboard, first aid kit, branded pen and referral is backed by a professional, always-on intake experience.



Voice AI: “Yes. Our firm focuses on serious personal injury and wrongful death cases. I can collect a few details and connect you to the attorney best suited for your matter. Is now a good time for a brief warm transfer?”
Next action: Warm transfer to Intake – Personal Injury queue.
Caller, transcript, and routing decision are logged automatically.

During implementation, we configure call flows around your practice areas, conflicts policy, and escalation rules so the agent behaves like a trained intake specialist—not a generic receptionist.